Your enquiry.
Your information.

Review copy: this notice describes the website’s current enquiry flow. Blue & Gold LTD needs to confirm its business retention practices, service providers and full privacy contact details before public launch.

Who this notice is for

This notice applies to this Blue & Gold LTD website and enquiries made through its contact options. For a privacy question or request, call 07788 447093 or email blueandgoldltd@gmail.com and ask for the person responsible for data protection.

Information in your enquiry

The enquiry form asks for your name, postcode, selected service and a description of the job. The form prepares a WhatsApp message in your browser. It does not submit the form to a website enquiry database. The message is sent to Blue & Gold LTD only when you choose to send it through WhatsApp.

When you send a message, your WhatsApp contact information and anything else you include, such as photos or an address, will also be available in that conversation. Please only include information needed to discuss the work.

Why enquiry information is used

Enquiry details are used to understand the job, reply, arrange a visit and prepare a quotation. Where you ask for a quotation or service, this can involve taking steps at your request before entering into a contract. Following a booking, information may also be needed to carry out the work and meet record-keeping obligations. Other business uses and their lawful bases need to be confirmed as part of the review above.

WhatsApp and other service providers

WhatsApp is an external service with its own privacy terms and infrastructure, which may involve processing outside the UK. Review WhatsApp’s privacy policy before using it. You can call instead if you prefer.

The hosting service handles technical information needed to deliver and secure the website. The site loads fonts from Google Fonts, which causes a browser request to that provider. Any additional business providers or disclosures must be confirmed before this notice is finalised.

Cookies and browser storage

The website’s own code does not set advertising or analytics cookies and does not save completed enquiry forms in browser storage. The hosting platform may use essential access or security technology. Third-party sites opened from links, including WhatsApp, apply their own policies.

How long information is kept

The site itself does not keep submitted enquiries in a website database. Once a message is sent, retention is handled through the business’s communication and record systems. Retention periods should reflect whether an enquiry becomes a job, any certification and accounting requirements, and the need to deal with queries or claims. The business’s specific retention rules still need confirmation.

Your choices and rights

Depending on the circumstances, you may be entitled to request access to your personal information, correction, erasure, restriction or portability. You may also object to processing based on legitimate interests. Where processing relies on consent, you may withdraw that consent. Some information may need to be retained to meet legal obligations.

Contact Blue & Gold LTD using the number above to raise a concern or make a request. You can also complain to the Information Commissioner’s Office.

Changes to this notice

This notice should be updated if the website adds analytics, a stored enquiry system or other features that change how personal information is handled.